shipping policies

1. Order Processing
Orders are processed within 3 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking details.

2. Shipping Rates & Delivery Times

• Standard Shipping: 7-15 business days

• International Shipping: 10-15 business days

Delivery times may vary due to customs, holidays, or unforeseen delays.

3. International Shipping
We ship worldwide. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Numèa is not responsible for delays caused by customs processing.

4. Order Tracking
After your order ships, you will receive a tracking number via email.
You can track your package on the carrier’s website using this number.

5. Address & Delivery Issues
Please ensure your shipping address is correct before completing your order.
Numèa is not responsible for orders lost due to incorrect addresses.
If your order is marked as "Delivered" but you haven’t received it, please contact the shipping carrier first.

6. Lost, Damaged, or Delayed Orders
If your order is lost or damaged, please contact us within 2 days of delivery with supporting photos.
For delays beyond the estimated delivery window, we recommend checking with the shipping carrier before reaching out to us.

7. Returns Due to Failed Delivery
If a package is returned due to an incorrect address or failure to collect, the customer will be responsible for re-shipping costs.

8. Contact Us
For any shipping-related inquiries, please contact us at:shopwithus@numeathelable.com